Terms and ConditionsTerms and Conditions
PREPAYMENT: A prepayment of 50%, which includes a $125 (non-refundable) processing fee, is required when your reservation is made. The remainder of your balance is due 30 days prior to your arrival (45 days prior on monthly reservations).
METHODS OF PAYMENT: We accept Visa, MasterCard, American Express and Discover credit cards. Other acceptable methods of payment include personal check, cashier’s check, certified check and money order. Make checks payable to Beach Properties. Please remember to include your reservation number on your payment. All payments must be paid in U.S. dollars. There is a $25 handling fee for all returned checks. Beach Properties takes a valid credit card number in case of damages or incidentals incurred.
CANCELLATION POLICY: HOMES: If you cancel your home reservation before 90 days of your arrival you will forfeit $250. If you cancel between 90 days and 30 days of your arrival you will forfeit your prepayment. If you cancel 30 days or less of your arrival date you will forfeit the full amount of your rental. VILLAS: If you cancel your villa reservation before 60 days of your arrival you will forfeit $100. If you cancel between 60 days and 30 days of your arrival you will forfeit your prepayment, and if you cancel 30 days or less of your arrival date you will forfeit the full amount of your rental.
MONTHLY RENTALS: A 50% prepayment is due at time of reserving. Cancelation of a monthly rental 180 days prior will incur a cancelation fee of $250. If you cancel between 180 days and 45 days prior to arrival you will forfeit the 50% prepayment. If you cancel 45 days or less of your arrival, you will forfeit the full amount of your rental. Final Payment is due 45 days prior to arrival on monthly stays. Cancelations or changes in your dates and/or rental property must occur prior to the cancelation period. There will be no refunds for early checkouts, no-shows, or inclement weather. Travel insurance can be purchased for 7% of your total rental and is highly recommended for all reservations, especially on monthly rentals. To learn more ab out travel insurance, please visit this page.
TAX: A Town and State tax totaling 10% is added to all reservations unless the guest stays over 90 consecutive days.
VACATION AMENITIES: A taxable 8% amenities fee is charged on all reservations. The rental rate and amenities fee includes the following:
- Express check-in and check-out – once your full payment and signed Rental Agreement is received you will receive your keys or key code either by mail or email. You will also receive directions to your rental property, maps and Island information prior to your arrival.
- Bed Linens
- Bath Towels – 2 bath towels, 2 hand towels, and 2 washcloths are provided for each guest.
- Kitchen/laundry Starter Amenities include: 2 dish towels, pot holders, single use of dishwashing and laundry detergent, 2 rolls of toilet paper per bathroom, roll of paper towel, box of facial tissue and bar of soap for each sink.
- Departure Clean
- FREE Wireless Internet Service
- Guest Advantage Discount Card offers discounts for golf, restaurants, shopping, bike, beach and baby rentals, water sports and much more!
- Luxury Amenity Package – Includes (1) Morning Coffee Service, filters, sugar, and powdered creamer; shampoo, soap and lotion in each bathroom and much more!
- PEACE OF MIND PROTECTION: Beach Properties provides protection for any accidental damage up to $2,000 occurring in the home or villa during your stay when reported before departure.
SECURITY DEPOSIT: An approved credit card number must be on file in the name of the renter to hold as a security deposit in the case of damage or extraordinary cleaning after your departure. We inspect each property before and after all guest stays. If furniture is moved you will incur a charge to move it back.
EXPRESS CHECK-IN: For your convenience, we mail, or email out your keys, or code, car passes, directions and activities guide three weeks prior to your arrival. We must receive your signed rental agreement and pool waiver before we can mail out your keys and car passes. CHECK-IN is anytime after 4:00pm - CHECK-OUT is by 10:00am on the day of departure. Renter agrees to scheduled arrival and departure times. We make every effort to ensure your property is ready by 4:00pm but we cannot guarantee it.
GUEST: Guest understands that should the property become unavailable for guest’s use through the sale of the premises or other disposition, owner occupancy of premises or other circumstances beyond the reasonable control of the rental agent, the agent may substitute with the best available, comparable resort accommodations for the same period.
TRAVEL INSURANCE: Protect your travel investment. When you purchase trip cancelation insurance you protect your travel investment if an unforeseen event such as illness or mandatory hurricane evacuation should occur. Trip cancelation insurance is 7% of the total cost of your rental and must be purchased with or no later than your final payment. For more information on this comprehensive coverage, call a Vacation Planner at 1-800-671-5155.
HURRICANE & WEATHER REFUND POLICY: No refunds will be issued for any situation arising from hurricanes including evacuations without Travel Insurance coverage. No refunds will be given for cancelation or interruption of your stay due to other inclement weather.
PETS: We have a select number of “pet-friendly” accommodations; some are pet friendly year-round and others are Sept-May. A $300 fee will be added to the base rate of your pet-friendly property and a $300 refundable deposit will be required at the time of booking.
KEYS/CAR PASSES: You will be provided with TWO keys or a code to your rental property. A re-keying charge will be collected for lost or non-returned keys.When staying in Sea Pines or Palmetto Dunes a taxable $15 fee will be charged for each car pass requested. The number of car passes issued is limited to the number of bedrooms for the property. Some properties have limited parking spaces available. Monthly reservations are limited to 2 passes per week. Additional fee will be charged if duplicate passes have to be provided.
Guests staying in one of the Sea Houses in the Turtle Lane Complex need a key card for entry into the building. Beach Properties will provide this key card, and the guest will be responsible for leaving it in the villa upon departure. Failure to leave this key card will result in a $50 charge to the credit card on file
TELEPHONES & INTERNET: Nationwide long distance is provided during your stay at no additional charge. For calls to Alaska, Hawaii, Puerto Rico, and Canada, please use either a cell phone, calling card or credit card. All properties are equipped with Wireless Internet. Instructions are posted in each property.
PROHIBITED VEHICLES: Trailers, U-hauls, Motor Homes, Motorcycles and/or commercial or recreational vehicles are prohibited in the Plantations on Hilton Head Island and the Sea Crest Resort. NO watercraft trailers (boats, jet skis, etc.) are allowed into the Plantations without prior arrangements for dry dock and/or boat slip. Parking is not allowed on streets.
GARAGES: Garage use varies from home to home. Some garages are used for owner storage, please inquire before reserving.
FIREPLACE: All fireplaces are not available for guest use.
LOST AND FOUND: Lock all doors when you leave your accommodations. Do not leave money or valuables unattended in the property; neither Agent nor the owner will be held accountable or liable for any thefts. Items left behind will be returned only upon request.
REPAIRS: Even the best or newest equipment occasionally malfunctions and cannot be guaranteed 100% of the time. Beach Properties uses the best maintenance personnel available. Problems are corrected as soon as possible. Agent or an authorized employee or repairman may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises. Refunds will not be issued due to malfunctioning equipment or other guest dissatisfaction. Hilton Head is a highly desirable developing resort area with houses under construction. We do not move people or give refunds due to construction noise.
USE: Any use of the dwelling other than residential use during a family vacation must be approved by the Agent. If the dwelling is to be used for any event such as weddings, receptions, “parties” or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent’s determination on that request. If the Agent approves the event, the Guest may be required to pay an additional deposit. If Guest misrepresents an event to the Agent (said misrepresentation to be determined by the Agent), the Guest agrees that the Agent may refuse occupancy or have the dwelling vacated and that the Guest will not be entitled to any refund.
RENTER: Renter understands that we will accept families, married couples, and responsible adults 25 years of age or older with the exception of married couples where at least one of the individuals is 21 years of age. Beach Properties does not rent to high school, college individuals or groups. The person signing the rental agreement must occupy the premises the entire length of the reservation. Each rental is limited to the number of people indicated on your reservation. Prior arrangements must be made with our office if any items will be mailed or shipped to you during your stay.
POOL HEATING: Private pools are cleaned once a week with an additional clean scheduled during the summer season. In the interim, a skimmer net has been provided. There will be a charge for an extra cleaning. Most pools can be heated, for an additional charge (plus tax), and will be activated 24-48 hours prior to arrival. Spa jets will NOT operate unless payment has been made for heat. Some villa and complex pools are heated seasonally. However, this is at the discretion of the owner’s association and cannot be guaranteed.
**Information on this website is accurate to the best of our knowledge. We are not responsible for any typographical errors on the website or in our catalog.